Glades County 9-1-1

For a new 911 address or address verification within the unincorporated area of Glades County, please call 863-946-6000. 

For a new 911 address or address verification within the City of Moore Haven, please contact City Hall at 863-946-0711. 

9-1-1 can help you.  In an emergency, seconds matter, so being knowledgeable and prepared can make all the difference.  Here’s what you can do:
 
Know WHEN to call 9-1-1.  9-1-1 is for emergencies only.  You should only be dialing 9-1-1 if someone is hurt or in danger, or if you are in immediate need of police, fire, or medical assistance.  If you aren’t sure if your situation is an emergency, you should err on the side of safety and call 9-1-1.
 
Know WHERE you are.  This is probably the most important information you can provide as a 9-1-1 caller, so try to be aware of your surroundings.  If you are outside and do not know the street address, try to look around for landmarks or cross streets.  If you are inside a large building, you can help emergency services by letting them know your location within the building.
 
Never hang up.  You may have called 9-1-1 by accident, or your situation may have resolved itself, but it is important to let the 9-1-1 dispatcher know this.  Always make sure the 9-1-1 call taker tells you it is ok to hang up before you do so.
 
Don’t let your kids play with old cell phones.  Many people don’t know this, but the law mandates that even old, deactivated cell phones with no associated service plan must still be able to call 9-1-1.  An old cell phone may seem like a harmless toy, but know that it can lead to problems.  At the very least, remove the battery before giving it to your child to play with.  
 
Don’t have a land line phone?  Many people are hoping to save some money by disconnecting their land-line phone in favor of cell phones only.  If you choose to do this, remember your address is not always visible to the dispatcher – although they may get your latitude/longitude coordinates if you cell phone has that capability.  Please do not leave young children home alone without some means of communication.
 
What is Next Generation 9-1-1?
 In the most common terms, Next Generation 911 (NG911) will give users the ability to text, send pictures, and streaming video to Public Safety Answering Points (PSAP’s). For the callers this will enhance responder capabilities. Dispatch and en route responders will have an increased awareness of the needs at the scene. More information means the situation can be handled better, faster, with the right resources.  For the responders, whether they are Law, Fire, Ambulance, or Search and Rescue, NG 911 will give those that we count on for public safety a head start over the 911 system of today.

NG911 will also enhance our capabilities to assist our citizens that are suffering from a complete or partial hearing loss. Text messaging will be used to notify 911 instead of requiring specialized training at the PSAP and equipment in the home for communicating with the hearing impaired.  Text messaging will also be used in the case of criminal activity where a victim must remain silent and hidden from the criminal.
                           
Susan Whidden
911 Coordinator
P.O. Box 1527
500 Avenue J
Moore Haven, FL 33471
863-946-6000
863-946-2860